If you receive faulty, damaged or otherwise defected goods this should be immediately reported to us within 14 days of product receipt. If we are notified after this period, we will still process the claim provided we feel it to be a reasonable situation as to why we were not informed earlier.

Any complaints should be reported to us without any delay once the customer has discovered the fault, damage or defect but should not be reported any later than 21 days after receipt of product.

If claims have not been filed within the time periods stated, the products are deemed to be in perfect working order and approved by the customer.

If you wish to report a claim you can use the ‘Product Claim Form’ included in the package of each purchase or send us an email or online message using the contact form below:

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